FAQ

We want to ensure your satisfaction with every purchase. If for any reason you need to return your product, we've made the process simple and convenient through our Returns Portal.

Steps to Return Your Product:

Visit Our Returns Portal: www.morph-mm.com/apps/parcelpanel-returns

1. Choose Your Return Option
2. Generate Your Return Label
3. Send It Back
4. Refund or Exchange Process

Important Information:

• Products must be returned in their original condition, with tags and packaging intact.
• Returns are accepted within 14 days of receiving your order.
• For damaged or incorrect items, return shipping is on us.

If you have any questions, don't hesitate to contact our Customer Support team at Support@morph-mm.com or through our Returns Portal www.morph-mm.com/apps/parcelpanel-returns

We strive to process all returns within 2-5 business days. After we receive and handle your return, you can expect your refund to be issued within a week.

You'll receive an email notification as soon as your refund or exchange has been initiated.

If your order has already been processed, we are unfortunately unable to modify or cancel it.

We gladly accept returns, but please note that return shipping costs are not covered by us unless the item you received is incorrect or damaged, in which case we will cover the shipping.

Yes, you can exchange your product within 14 days of receiving it. Please ensure the item is in its original condition and packaging to facilitate the exchange process.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us a support@morph-mm.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@morph-mm.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@morph-mm.com.

We offer a 30-day warranty from the date your order is delivered.

What’s Covered

If your product shows a manufacturing defect or breaks within the 30-day warranty period, we will be happy to provide you with a replacement pair.

Exceptions

Please note that our warranty does not cover:

• Normal wear and tear
• Accidental damage (e.g., scratches, drops, or bending)
• Damage resulting from improper use, cleaning, or storage
• Lost or stolen items

How to Make a Warranty Claim

1. Contact Us: Email us at support@morph-mm.com with the following details:
2. Assessment: Our team will review your claim to ensure it meets our warranty guidelines.
3. Replacement: If your claim is approved, we will send you a replacement pair of sunglasses at no additional cost.

For any questions about our warranty or if you need assistance, please feel free to contact us.